2018 North American Research and Development Orientation Seminar

2018 North American Research and Development Orientation Seminar

For the past six years the North American Research and Development Orientation Seminar (NARDOS) has served as a training for all researchers new to the Northboro R&D Center in order to expose them to Saint-Gobain R&D. The seminar builds our R&D community by introducing researchers to the tools and mentors they have at their disposal throughout their career at Saint-Gobain. This year the thirty NARDOS participants were broken up in to teams and tasked with developing short films and presentations on this year’s focus: customer intimacy.

Some teams chose to explain the concept of customer intimacy by acting out interactions with customers whose product needs ranged from performance tapes that would hold up in a harsh interstellar environment, to a perfect toy for a child. Other teams chose to explain the concept through “customer intimacy goggles” that allowed their user to see the perspective of their clients during their day-to-day interactions with Saint-Gobain R&D.

At the week’s end the participants were able to walk away with a number of takeaways including, know your audience, ask for feedback and don’t let the perfect become the enemy of the good. The winning group, pictured here, emphasized that customer intimacy is cultivated at every step in the R&D process, from the initial meeting with a customer to the final follow-up at the end of a project.

 

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